Frequently Asked Questions

Q1: What size standard do you use?

A1: We provide an international size chart. Please check our “Size Guide” for details.

Q2: How long does it take to ship my order?

A2: Orders are usually shipped within 1–2 business days. Delays may occur during holidays.

Q3: Can I cancel or modify my order?

A3: If your order has not been shipped, please contact customer service as soon as possible.

Q4: How much is the shipping fee?

A4: Shipping costs depend on your region and order total. Free shipping is available for eligible orders.

Q5: How do I request a return?

A5: Please log into “My Account”, select the order, and submit a return request. Follow the instructions to send back the product.